What’s the best way to schedule? You can schedule 24 hours a day, anytime, from anyplace, with our schedule online. Our online schedule tool has all of our package options and available add-ons. It is is real-time and allows you to easily schedule while at your listing appointment or when you have the homeowner on the phone. After you schedule you will receive an email confirmation as well as a “Getting the Property ready” primer you can use or give to your client.

What packages do you have available? We have about 10 different packages available. These packages have been developed based upon client feedback and what agents have asked for over the years. Additionally, we offer several add-ons to our base packages so you can get exactly what you want.

How long does it take to get images, floor plan, video or 3D Tours? One of the most common questions we get asked.

You will receive your finished real estate photos early the next morning the day after we take them. For example, we shoot Monday afternoon, you receive finished images early Tuesday morning. Our goal is to have your marketing materials to you before you turn on your computer so you can review your amazing photos over a cup of coffee or tea.

If you are in a rush, we do offer same day photo delivery as an add-on. Same day photo delivery is around 10pm the day of the shoot.

Video delivery depends upon the complexity of the video. Our Classic Walk thru or Classic Walk thru with Agent Intro are typically delivered with the photos.

The Cinematic and Dynamic Highlight videos take our editing team a bit longer as does the Vacant Property Highlight Video. Those are all delivered later in the afternoon.

For some add-ons the delivery schedule is outside of our direct control but typically around 24 hours. Add-ons like the Zillow and Matterport 3D tours as well as CubiCasa Floor Plans

Do I have to be there? No. But honestly, it’s easier for us if nobody is there distracting us from making your beautiful photos. We approach each property in the same professional way regardless if the agent or homeowner are present. If the agent is not going to be at the photo shoot we typically text the agent upon our arrival and again when we depart to keep them informed. If we meet the homeowner, we act with the utmost respect and as an extension “of your team”. If we meet the homeowner, we do ask that you prepare them to leave upon our arrival.

What about pets? Regarding pets, even though we are dog lovers, it’s easiest if any pets are gone or put in the garage prior to our arrival and the house has been neutralized of any pet products. We try our best to not show any evidence of pets, especially cats due to the number of people who are allergic to cats. We would hate for a prospective buyer to rule out setting up a showing of a property because they saw evidence of a cat in the home.

Who takes the photos & video? Consistency is one of the hallmarks of branding. I want to produce consistently high quality images for you just like you want to offer your clients a consistent look and quality so we have a very small “team” of trusted photographers.

Are the images HD? Simply put, yes. All images are created and delivered for the greatest resolution and largest file size MLS will accept resulting in the clearest images across the various platforms such as Zillow, Realtor.com, Trulia, etc.

The house is dark. Do you have lights? Yes but we do not use them. In any case you will receive bright and attractive photos 99.9999% of the time.

How long does a photo shoot take? Plan on an under 30 minutes. In most cases we spend about 20-25 minutes on-site taking the photos and creating any ordered add-ons..

Can “things” be moved from room-to-room during photos? Generally not. Most of the time there will be two photographers in the home working in tandem. Secondly, the walk-thru video is done in one continues filming to show the flow of the house. Anything that is not to show up in the photos and / or video should be located in a closet or garage.

Do you shoot closets or garages? Usually not, however there are exceptions. If a larger walk-in closet is organized and generally “staged” for photos then yes we do. If the garage has special features such as a special floor, heater, lift, or other unique and saleable qualities then we do take a photo.

Do I have to tell you I want virtual staging when I book? No. It does help to know that you might want staging if you’re not sure but we can always go back and stage any images we have taken previously.

Do I have to worry about copyrights? No. Metro MLS has a release on file. We also have releases on file with several of the local brokerages that have requested their own specific releases such as Shorewest and First Weber.

Do you have any reviews? Why yes. Read our reviews